Frequently Asked Questions

What is the Lifeline program?

Lifeline is a federal program that provides discounted phone and internet services to eligible low-income consumers. It aims to ensure that all Americans have access to essential communication services.

Who is eligible for Lifeline benefits?

Eligibility is based on income level or participation in certain federal assistance programs such as SNAP, Medicaid, or Federal Public Housing Assistance. You can check your eligibility on our application form.

What documents do I need to apply?

You'll need to provide proof of identity, proof of address, and documentation showing your participation in qualifying government assistance programs or proof of income.

How long does the application process take?

Most applications are processed within 2-3 business days. Once approved, you'll receive information about claiming your benefits.

Can I keep my current phone number?

Yes, in most cases you can transfer your existing phone number to your new Lifeline service. This process is called porting, and we'll help guide you through it.

Is there a charge for the tablet?

We offer discounted tablets for as low as $15 to eligible individuals. The exact cost may vary depending on the model and availability.